FAQs - Frequently Asked Questions

French / English

1. What are the delivery times? / When will I receive my order?

Orders are shipped within 24 to 48 business hours. Delivery generally takes 2 to 5 business days depending on your country.
Orders are shipped within 24 to 48 business hours. Delivery usually takes 2 to 5 business days depending on your country.

2. Which carriers do you use?

We work with DHL, La Poste and DPD to guarantee you reliable and fast delivery.
We work with DHL, La Poste, and DPD to ensure reliable and fast delivery.

3. What are the shipping fees?

Fees are calculated at checkout based on your address. Enjoy 10% off your first order with code BIENVENUE10 .
Shipping fees are calculated at checkout based on your location. Enjoy 10% off with the code BIENVENUE10 on your first order.

4. What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard), PayPal, and Apple Pay.
We accept credit cards (Visa, Mastercard), PayPal, and Apple Pay.

5. Can I return an item?

Yes, within 14 days of receipt, if the product has not been used. Please see our return policy for more details.
Yes, within 14 days after delivery if the product hasn't been used. Please see our return policy for full details.

6. Can I modify or cancel my order?

You can modify or cancel your order as long as it has not been shipped. Contact us promptly by email.
You can modify or cancel your order as long as it hasn't been shipped. Please contact us promptly by email.

7. Do you offer custom products?

Some of our jewelry can be personalized upon request. Contact us to learn more.
Some of our jewelry items can be customized on request. Contact us for more details.

8. How does your loyalty program work?

Our Pearl to Pearl program rewards you with every order. Collect points and redeem them for discounts or gifts.
Our Perle à Perle loyalty program rewards you with every order. Collect points and redeem them for discounts or gifts.

9. Is my personal information secure? / Is my personal information secure?

Yes. Your data is protected and processed in accordance with GDPR. Payments are 100% secure.
Yes. Your data is protected and processed in accordance with GDPR. Payments are 100% secure.

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